privacy policy

Privacy Policy

Last updated: August 21, 2026

Offset Theory respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, place an order, contact us, or interact with Offset Theory.

Information We Collect

We may collect information you provide directly to us, including:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Order and purchase information

  • Messages or inquiries you send to us

When you visit our website, certain information may also be collected automatically, such as:

  • IP address

  • Browser and device information

  • Pages viewed

  • Website activity

  • Cookie and analytics data

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide shipping and tracking updates

  • Respond to customer service inquiries

  • Process refunds or replacements

  • Improve our website, products, and customer experience

  • Prevent fraud and protect our business

  • Send marketing communications if you have chosen to receive them

  • Comply with legal and regulatory requirements

Order Fulfillment and Service Providers

Offset Theory works with third-party service providers to operate our website, process payments, manufacture products, fulfill orders, provide shipping, and support other business functions.

We may share the information necessary to complete your order with these service providers, including your name, shipping address, order details, and contact information.

These providers may include website hosting, payment processing, production, fulfillment, shipping, analytics, and marketing partners.

Payment Information

Payments are processed through third-party payment providers.

Offset Theory does not directly store complete credit card or debit card information. Payment information is handled according to the privacy and security practices of the payment provider used at checkout.

Cookies and Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website traffic, improve performance, and support advertising or marketing.

You may be able to control certain cookies through your browser settings or through any cookie preference tools available on our website.

Marketing Communications

If you choose to receive marketing emails or other promotional communications from Offset Theory, we may use your email address to send updates, product releases, promotions, and other brand news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

How We Share Information

We do not sell your personal information for money.

We may share personal information with trusted service providers when necessary to operate our business, fulfill orders, provide services, comply with legal requirements, or protect our rights.

We may also disclose information if required by law, court order, legal process, or government request.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and tax obligations, resolve disputes, and maintain business records.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your data is used or shared

  • Opt out of certain marketing communications

To exercise a privacy-related request, please contact us through our website.

We may need to verify your identity before completing certain requests.

Children’s Privacy

Offset Theory is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Data Security

We use reasonable administrative and technical measures to help protect personal information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

International Customers

If you access or purchase from Offset Theory outside the United States, your information may be processed or stored in countries other than your own.

By using our website, you understand that your information may be transferred to service providers involved in operating our store and fulfilling your order.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact Offset Theory through our website.